Cancellation & Refunds
What happens when you cancel a Prodinja subscription.
Cancelling. Cancel at any time from Settings. Your plan stays active until the end of the period you have already paid for, and you are not charged again. There is no cancellation fee and no notice period.
Refunds. Subscription fees are not refunded for time already elapsed, and part-months are not pro-rated. Credit top-ups are not refundable once purchased, because the credits are available to spend immediately.
Where we will refund. If you were charged after cancelling, charged twice for the same period, or could not use the service because of a fault on our side, contact us and we will put it right. We would rather fix a genuine problem than argue about a subscription.
Credits. Credits included with a plan are granted each billing period and do not carry over. Purchased top-ups remain until spent or the account is closed. Credits have no cash value and cannot be transferred or exchanged for money.
How to ask. Use the contact page with the email on the account and the approximate date of the charge. Approved refunds return to the original payment method through Razorpay, usually within five to seven working days depending on your bank.
If we change a plan. If we materially reduce what a paid plan includes during a period you have paid for, you may cancel and ask for the unused part of that period back.
Payments are processed by Razorpay. Prodinja is operated from India. This page describes current practice and is not legal advice.